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Terms Of Use

Krabiq AG

Last updated: 17.02.2026
These Terms of Use (“Terms”) establish the contractual basis governing your relationship with Krabiq AG, a virtual asset service provider incorporated in Switzerland (“Krabiq”, “we”, “us”, or “our”). By accessing, browsing, creating an account, submitting a transaction request, or otherwise using any part of our platform or service environment (the “Services”), you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.
These Terms apply to all interactions between the Client and Krabiq, including account registration, submission and execution of transactions, compliance and verification procedures, and the use of any related website functionalities, tools, or service components. If you do not agree to these Terms, you must immediately discontinue use of the Services and refrain from registering or maintaining an account.
The Services are provided subject to ongoing technical, regulatory, compliance, and operational supervision. We reserve the right to modify, enhance, restrict, or suspend the Services at any time. These Terms supersede any prior agreements or terms, unless expressly replaced or amended in writing.

I. Eligibility, Registration and Client Responsibilities

Eligibility Requirements for account Opening

1. In order to access and use Krabiq’s Services, you must satisfy the following eligibility criteria:
  • You must be at least 18 years of age.
  • You must have full legal capacity and authority to enter into legally binding agreements.
  • You must not be located in, resident of, or otherwise connected to any jurisdiction that is subject to restrictions or sanctions.
  • You must not be designated on any governmental or international sanctions list.

Identity Verification

You must proceed with the mandatory identity verification and provide the necessary information in order to ensure the full compliance with AML/CFT provisions. Each Customer is only allowed to have one Account with the Company.

Responsibilities

2. You are responsible for ensuring that you continue to meet these requirements at all times. If there is any change in your status that affects your eligibility, you must promptly inform us.

Registration Obligations

3. To access and use the Services, you must first register an account and provide information that is accurate, complete, and truthful.
4. In accordance with applicable Swiss legal and regulatory requirements, including obligations relating to anti-money laundering (AML), counter-terrorist financing (CFT), and customer identification — you agree, both at the time of registration and throughout your use of the platform, to:
  • Submit current and correct personal information that can be verified through valid and legally acceptable identification documents;
  • Maintain only one account in your own name, unless Krabiq has expressly authorized otherwise;
  • Promptly update your personal data if it changes, becomes inaccurate, or is no longer complete;
  • Confirm that all funds deposited or transacted through the platform are lawfully obtained and are under your legal ownership and control.
5. Under Swiss regulatory standards, financial intermediaries are required to properly identify clients, verify beneficial ownership, and ensure ongoing accuracy of client information. The completeness and reliability of the data you provide directly affect our ability to comply with these obligations.
6. Failure to provide accurate or updated information may result in restricted access to certain features, temporary suspension, or termination of your account, where required by law or internal compliance policies.

Account Security

7. You are solely responsible for maintaining the security and confidentiality of your account credentials. This includes:
  • Keeping your username, password, and any authentication codes (including 2FA credentials) strictly confidential;
  • Preventing any third party from accessing or using your account;
  • Ensuring that the devices, networks, and software you use to access the Services are properly secured and protected against unauthorized access;
  • Promptly notifying Krabiq if you become aware of, or suspect, any unauthorized access, security breach, or compromise of your account.
8. Unless demonstrated otherwise, any activity conducted using your login credentials will be deemed to have been authorized and performed by you.
9. For clarity, Krabiq does not hold, control, or have access to your private wallet keys where you use an external or self-custodial wallet. You remain solely responsible for the safekeeping of your private keys, seed phrases, and any cryptographic credentials associated with your personal wallets. Loss, disclosure, or compromise of such credentials may result in irreversible loss of digital assets, for which Krabiq cannot be held responsible.

II. Description of Krabiq AG Services

Provided Services

10. Krabiq provides digital asset services consisting primarily of the exchange of virtual assets against fiat currency and fiat currency against virtual assets.
11. These Services are limited to execution and exchange functionality. They do not constitute asset management, portfolio management, investment advisory, financial planning, deposit-taking, or custodial banking services within the meaning of applicable Swiss financial market legislation.
12. Krabiq does not provide personalized investment advice or recommendations, does not guarantee the performance or future value of any digital asset, and does not assume responsibility for individual investment decisions made by Clients.

Clients Responsibility

13. Any information made available through our website or platform — including charts, pricing data, market descriptions, educational materials, or general commentary — is provided solely for informational and illustrative purposes. Such content does not constitute financial, investment, tax, or legal advice, nor should it be interpreted as a recommendation, solicitation, or offer to buy or sell any virtual asset.
14. Clients remain solely responsible for assessing the suitability of any transaction in light of their personal circumstances, financial situation, and risk tolerance.

Use of Services

15. You agree to use the Services solely for lawful purposes and in full compliance with applicable Swiss AMLA provisions and international regulatory standards. The Services must not be used for any illegal, fraudulent, abusive, or otherwise impermissible activity.
16. Without limitation, prohibited conduct includes:
  • Engaging in, facilitating, or attempting money laundering, terrorist financing, sanctions evasion, or any activity in breach of applicable AML/CFT regulations;
  • Financing, promoting, or transacting in illegal goods, unlawful services, or criminal enterprises;
  • Submitting false, forged, manipulated, or stolen identification documents or information;
  • Impersonating another individual or entity, or misrepresenting identity, authority, or beneficial ownership;
  • Disrupting, interfering with, or attempting to manipulate the proper functioning, integrity, or security of the platform;
  • Introducing malicious software, viruses, or harmful code, or attempting unauthorized access, intrusion, or exploitation of system vulnerabilities.
17. Any breach of these provisions may result in immediate suspension or termination of your access to the Services.

Order Execution

18. When you submit an instruction to purchase, sell, exchange, or convert virtual assets, you grant Krabiq the authority to execute such transaction in accordance with the applicable terms, market conditions, and regulatory requirements.
19. Execution of any transaction is conditional upon, among other things:
  • Completion and ongoing satisfaction of applicable AML/KYC and client due diligence requirements;
  • Sufficient market liquidity and availability of counterparties or liquidity providers;
  • Operational availability and proper functioning of our systems and relevant blockchain networks;
  • Successful technical validation and integrity checks of your transaction instruction;
  • Confirmation of receipt and settlement of the corresponding payment, where applicable.
20. Transactions are processed on a best-efforts basis in the sequence in which valid and verified instructions are received.
21. Execution timing may vary depending on compliance reviews, technical conditions, and market factors. Krabiq does not guarantee immediate execution where regulatory, risk management, or operational considerations require additional review or intervention.
22. Virtual asset transactions are processed to the wallet address you provide. It is your responsibility to ensure correctness; once a blockchain transaction is initiated, it cannot be reversed.

III. Fees and Commissions

23. The total commission applied to a transaction may be influenced by the exchange rate in effect at the time the transaction is executed. Exchange rates are determined by prevailing market conditions and will include a margin ranging from 0.5% to 15%.
24. Krabiq AG reserves the right to incorporate service costs into the exchange rate offered to the client.
25. By confirming a transaction, the Client accepts the exchange rate offered at that moment and acknowledges that this rate impacts the overall commission charged.
26. Before placing a Crypto Asset buy or sell order, the client can review the commission rates for the desired service and may choose to decline the service if the fees are not acceptable.
27. Krabiq reserves the right to modify its fees, charges, costs, and commissions at any time. The Client is responsible for all applicable fees incurred in connection with their use of the Services.

IV. Cancellations and Refunds

28. The Client acknowledges and agrees that once an order has been executed, it is final and cannot be refunded. Krabiq AG shall not be held liable for any consequences, losses, or market fluctuations resulting from the processing and completion of an order.
29. A request to cancel an order or service may only be considered if it is received prior to Krabiq AG’s processing and execution of the transaction. In the event of an approved cancellation, any refund amount will be calculated using the exchange rate applicable at the time the refund is processed.

V. Transaction and Payment Procedures

Bank Transactions

30. All fiat transfers must be initiated from bank accounts held in your own name. Payments originating from or directed to third-party accounts are not permitted, unless expressly approved by Krabiq in exceptional circumstances.
31. Krabiq partners exclusively with regulated financial institutions for all fiat currency transactions.
32. We do not use unregulated, informal, or offshore payment channels.

Use of Virtual IBANs (vIBANs)

33. A Virtual IBAN (vIBAN) is a technical routing feature provided by our partner bank. It is designed exclusively to facilitate the receipt of fiat currency in connection with a specific Client’s transaction.
34. The vIBAN does not constitute a traditional bank account and does not provide any banking services.
35. Any fiat funds credited to the vIBAN are automatically received by Krabiq AG. These funds are used solely to execute the corresponding virtual asset purchase order placed by the client.
36. The vIBAN is a dedicated mechanism to support the conversion of fiat currency into virtual assets based on a client’s explicit instruction.

Digital Asset Transactions

37. Transfers conducted via blockchain networks are irreversible once confirmed. Any errors resulting from incorrect wallet addresses, use of incompatible blockchain networks, loss of private keys, or misunderstanding of token standards remain solely the responsibility of the Client.

Travel Rule Obligations

38. In accordance with FINMA Guidance 02/2019, Krabiq has established procedures to verify that Clients have effective control over external wallet addresses used for deposits to or withdrawals from their account.
39. Clients acknowledge and agree that transfers will only be executed to or from previously verified external wallet addresses (whitelisted wallet addresses). You are only allowed to use your own wallets and/or bank accounts.

VI. AML/KYC Requirements

40. Krabiq conducts its activities in accordance with applicable Swiss anti-money laundering legislation, including the Swiss Anti-Money Laundering Act (AMLA) and related ordinances and regulatory guidance.

Identification and Verification Procedures

41. By creating an account on our platform and using our Services, you agree to undergo identification and verification procedures as required under Swiss AMLA. Such procedures may include:
  • Submission of valid government-issued identification documents;
  • Completion of video or live identity verification processes;
  • Provision of information regarding your economic background and financial profile;
  • Submission of documentation evidencing the source of funds and, where required, the source of wealth;
  • Declaration and verification of the beneficial owner.
42. Krabiq reserves the right to request additional documentation or clarification at any time.
43. Access to certain services may be limited, suspended, or refused until all required verification steps have been satisfactorily completed.

Ongoing Monitoring and Suspicious Activity

44. Krabiq performs continuous monitoring of transactions and business relationships on a risk-based basis.
45. We reserve the right to delay, suspend, review, restrict, or decline any transaction where:
  • The activity is inconsistent with your declared profile, transaction history, or expected behavior;
  • Internal AML or compliance risk indicators are triggered;
  • Applicable legal or regulatory requirements necessitate enhanced review;
  • Unusual, complex, or atypical transaction patterns are identified.
46. Where required under Swiss law, Krabiq may file reports with the competent authorities without prior notice to you.

Transaction Monitoring and Analysis

47. Krabiq continuously monitors all transactions processed through our platform to ensure the security of your assets and to fulfill our legal requirements.
48. Our monitoring processes are designed to identify activities that may require further review, including:
  • Transaction patterns or volumes that deviate from usual client behavior;
  • Interactions with blockchain addresses or services associated with elevated compliance risk;
  • Transfers that appear inconsistent with the information provided in the client's profile;
  • Activities that may suggest an attempt to circumvent established security or verification controls.
49. To perform this analysis, Krabiq utilizes advanced blockchain analytics tools.
50. We reserve the right to temporarily delay a transaction, refuse to process it, or conduct a more in- depth review if our monitoring systems detect risk indicators.

Consequences of Non-Compliance

51. Failure to comply with the compliance requirements may result in:
  • Temporary or permanent suspension of your account;
  • Cancellation or refusal of pending transactions;
  • Restriction or termination of access to certain or all Services;
  • Reporting to the relevant supervisory, regulatory, or law enforcement authorities.

VII. Limitation of Liability and Risk Disclosure

General Limitation of Liability

52. Krabiq shall not be liable for any indirect, incidental, special, or consequential damages arising out of, or in connection with the use of the Services. This includes, without limitation:
  • Loss of profits, revenue, or anticipated gains;
  • Unauthorized access to your account resulting from circumstances beyond our reasonable control;
  • Disruptions, congestion, or failures affecting blockchain networks;
  • Delays, interruptions, or failures attributable to external payment service providers;
  • Losses resulting from market volatility or price fluctuations of virtual assets.
53. Krabiq’s liability is limited to damages directly caused by intentional misconduct or gross negligence on our part, in accordance with mandatory provisions of Swiss law.

Acknowledgement of Risks

54. You, as a Client, expressly acknowledge and accept that:
  • The value of virtual assets is highly volatile and may fluctuate significantly within short periods;
  • Technological systems may experience downtime, delays, or operational failures;
  • Blockchain transactions, once confirmed, are generally irreversible;
  • Market conditions may shift rapidly due to economic, technological, or regulatory developments;
  • Legal and regulatory frameworks governing virtual assets may change.
55. By accessing and using the Services, you confirm that you understand and accept these risks and assume full responsibility for any financial or operational consequences.

VIII. Account Suspension and Termination

56. Krabiq reserves the right to suspend, restrict, or terminate your account, with or without prior notice, where:
  • You violate or fail to comply with these Terms;
  • You do not complete, or refuse to cooperate with, required KYC/AML verification procedures;
  • Fraudulent, suspicious, or unlawful activity is detected or reasonably suspected;
  • We are required to do so by applicable law or instructed by a competent authority;
  • You become located in, or establish residency in, a restricted or sanctioned jurisdiction.
57. In such circumstances, Krabiq may also restrict or delay withdrawals, where necessary to comply with legal, regulatory, or compliance obligations.
58. You may request closure of your account at any time, provided that there are no pending investigations, unresolved transactions, outstanding liabilities, or ongoing compliance reviews.
59. Account closure remains subject to the completion of all applicable legal and regulatory requirements.

IX. Complaints Procedure

60. If a Client believes that Krabiq has breached any provision of this Agreement through an action or failure to act, resulting in a dispute, they may submit a complaint.
61. Complaints must be filed within one (1) day of the issue arising and can be sent via email to help@krabiq.com or through the contact form available on our platform.
62. Upon receipt, the Company will review the complaint and communicate its decision to the Client within thirty (30) days.

X. Force Majeure

63. Krabiq shall not be liable for any failure or delay in performing its obligations under this Agreement where such failure or delay results from circumstances beyond its reasonable control. Such circumstances include, but are not limited to, acts of God, natural disasters, fire, flood, power or network failures, general strikes, pandemics, acts of state or public authorities, war, terrorism, or any other event that is unforeseeable, unavoidable, and typically recognized as force majeure under Swiss law.
64. In the event of a force majeure, the Company shall make reasonable efforts to resume performance as soon as practicable.

XI. Final Provisions

65. These Terms shall be governed by and construed in accordance with the laws of Switzerland. Any dispute, claim, or controversy arising out of or in connection with this Agreement shall be subject to the jurisdiction of the competent courts in Switzerland, unless mandatory statutory provisions provide otherwise.
66. Krabiq reserves the right to modify or update these Terms at any time. Any revised version shall take effect upon its publication on our website, unless stated otherwise. Your continued access to or use of the Services following such publication constitutes your acceptance of the amended Terms of Use.